World-Class
Service & Support
The Best Warranty for Thermal Transfer Overprinters
Reliability is our Top Priority
FlexPackPRO TTO units are so rugged and reliable, we back every sale with an unbeatable 18-Month Warranty. We use only the highest grade materials and electronic components in our mechanical design, and our ProCode image design software is trouble-free and user-friendly.
EXPERT TECHNICAL SUPPORT
FlexPackPRO customers enjoy maximum uptime and productivity, as our robust TTO coders require zero preventative maintenance. But in the event technical support is needed, we’ve got you covered with these and other services:
- Helpdesk Support & Troubleshooting
- Regional Depot Service Centers
- Overnight Parts Replacement
- Advanced Exchange Service
- “Hot Swap” Loaner Programs
- Regional Distributor Support
- On-Site Options
PERFECTLY EXECUTED INSTALLATIONS
Thermal Transfer Overprinting is a specialty coding technology requiring precise engineering and implementation. FlexPackPRO’s Technical Services Group consists of accomplished TTO veterans with hundreds of unique TTO installations under their belts.
When a FlexPackPRO engineer oversees your in-line coding project, you’ve got an experienced partner you can trust:
- Smooth Specification Process
- State-of-the-Art CAD Design
- On-Site and Remote Installation Support Options
- Complete Equipment & Software Training
- Pre-Installation Checklists
- Post-Installation Follow-Up
- Perpetual Helpdesk Support